Genesis Healthcare Concierge (Part Time) in Moses Lake, Washington
POSITION SUMMARY: The Concierge is responsible for assisting with the planning, implementation, scope, and emphasis of recreation programs to encourage and stimulate customers to have fuller and richer lives. He/she works in conjunction with other Recreation staff to plan and assist in research projects. RESPONSIBILITIES/ACCOUNTABILITIES: 1. Answers telephone in friendly, professional manner. 2. Handles telephone messages accurately, completely, and promptly. 3. Displays a warm friendly, professional greeting to all who enter the Community. 4. Maintains a log book in a professional and informative manner. 5. Maintains current list of customers by name and room number, telephone numbers for all personnel, department extensions, names of key personnel, pager numbers, physician kardex, and mail cards. 6. Is knowledgeable in the use of security systems. 7. Is informed, trained, and handles emergency situations in a calm and efficient manner. 8. Handles customer and family requests for information and services. 9. Concerns him/herself with the safety of all customers in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS. 10. Understands his/her role in marketing the project and coordinating guests and visitors' needs. 11. Puts customer service first. Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights. 12. Maintains a file on Community services including transportation sources, accommodations, referral contacts to Genesis Network Development, etc. 13. Performs all other duties as requested.
Genesis HealthCare, Inc. and all affiliated entities (collectively, “Genesis”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender expression, gender identity, sexual orientation, national origin, age, actual or perceived disability, marital status, pregnancy, genetic information, amnesty, military status or status as a covered veteran in accordance with applicable federal, state, and local laws. Genesis takes affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities and covered veterans. These policies are fully supported by the CEO, COO and all members of the leadership team. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact (877)456-6726. This phone number is for ADA related accommodation requests only, not for routine employment inquiries.